Ticket Created
INC-2024-04782
“Detected SAP MM issue - Purchase Order blocked. Classifying as P2, routing to SAP Functional queue.”
SLA Routing
Queue: SAP-FUNC-L2 • SLA: 4h
AI-Powered
First Response
for Enterprise IT.
Automate L1 support calls, create high-quality tickets, and route issues instantly with Support Squad AI.
The Challenge
Enterprise IT support teams face mounting pressure to do more with less while maintaining quality.
High repetitive L1 support volume
Poor ticket quality from first responders
SLA breaches due to slow routing
Rising labor cost at L1 support
Lack of automation for voice support
Enter Support Squad
An AI-powered first responder that handles L1 support calls, creates enriched tickets, and routes issues with SLA awareness - so your team focuses on what matters.
Voice-First Automation
Natural language voice conversations replace rigid IVR menus. Callers speak freely, and the AI understands intent, urgency, and context in real time.
Enterprise Intelligence
SAP-aware classification and SLA-driven routing ensure every issue reaches the right team with the right priority - automatically.
Built for enterprise support
Support Squad handles calls, creates tickets, classifies issues, and routes them - all without human intervention.
AI Voice Call Handling
Natural language conversation with no rigid IVR menus. Provides a realistic voice experience for callers.
Ticket Creation & Enrichment
Auto-generates high-quality tickets with structured fields (module, issue type, severity) populated from the call.
Intelligent Understanding
Detects context, identifies SAP vs. non-SAP issues, and recognizes urgency and business impact immediately.
L1 Classification & Routing
Assigns the correct support queue based on SLA-aware routing logic and business rules.
Seamless Human Handoff
Transfers calls to human agents with full context when needed, preventing information loss.
Reporting & Analytics
Tracks call volumes (AI vs Human), SLA attainment, and AI ticket quality scoring.
Why Support Squad
Voice-first AI Support
Not just a chatbot; handles real phone calls.
SAP-aware Understanding
Trained on enterprise IT & SAP terminology.
Enterprise SLA Logic
Understands and respects service level agreements.
Intelligent Routing
No more bouncing tickets between wrong queues.
Who it's for
Ready to transform
your IT support?
Deploy AI-powered first response for your enterprise helpdesk in weeks, not months.
or email us at info@trinaysolutions.com